Patient engagement group
Here at Church Road Dental Practice we appreciate your frustration at having such limited access to dental services during this pandemic. We sincerely thank you for your understanding and patience.
We’re trying our best to continue to deliver a patient-friendly service and we want to explain what’s in place to ensure people most in need can get treatment.
A new patient engagement group has been inputting into our policies and processes and it is proving invaluable in getting us to consider issues from many perspectives.
The first focus has been on how we can best prioritise patients to reduce our waiting list. We are currently working on how we can improve our triaging system and we will update you on that soon.
© 2022 Website Updated May 2022
General Dental Council
We are a Data Controller under the terms of the Data Protection Act 2017 and the requirements of the EU General Data Protection Regulation. This Privacy Notice explains what Personal Data the practice holds, why we hold and process it, who we might share it with, and your rights and freedoms under the Law. Types of Personal Data The practice holds personal data in the following categories: 1. Patient clinical and health data and correspondence. 2. Staff employment data. 3. Contractors’ data. Why we process Personal Data (what is the “purpose”) “Process” means we obtain, store, update and archive data. 1. Patient data is held for the purpose of providing patients with appropriate, high quality, safe and effective dental care and treatment. 2. Staff employment data is held in accordance with Employment, Taxation and Pensions law. 3. Contractors’ data is held for the purpose of managing their contracts. What is the Lawful Basis for processing Personal Data? The Law says we must tell you this: 1. We hold patients’ data because it is in our Legitimate Interest to do so. Without holding the data we cannot work effectively. (Also, we must hold data on NHS care and treatment as it is a Public Task required by law). 2. We hold staff employment data because it is a Legal Obligation for us to do so. 3. We hold contractors’ data because it is needed to Fulfil a Contract with us. Who might we share your data with? We can only share data if it is done securely and it is necessary to do so. 1. Patient data may be shared with other healthcare professionals who need to be involved in your care (for example if we refer you to a specialist or need laboratory work undertaken). 2. Employment data will be shared with government agencies such as HMRC. Your Rights You have the right to: 1. Be informed about the personal data we hold and why we hold it. 2. Access a copy of your data that we hold by contacting us directly: we will acknowledge your request and supply a response within one month or sooner. 3. Check the information we hold about you is correct and to make corrections if not 4. Have your data erased in certain circumstances. 5. Transfer your data to someone else if you tell us to do so and it is safe and legal to do so. 6. Tell us not to actively process or update your data in certain circumstances. How long is the Personal Data stored for? 1. We will store patient data for as long as we are providing care, treatment or recalling patients for further care. We will archive (that is, store it without further action) for as long as is required for legal purposes as recommended by the NHS or other trusted experts recommend. 2. We must store employment data for six years after an employee has left. 3. We must store contractors’ data for seven years after the contract is ended. What if you are not happy or wish to raise a concern about our data processing? You can complain in the first instance to us, our Data protection Officer, Nicola Keogh, who will do her best to resolve the matter. If this fails, you can complain to the Information Commissioner at ww.ico.org.uk/concerns or by calling 0303 123 1113.