Pre-appointment Screening and Patient Communication

We will be using digital forms, where possible. Please complete your online forms via your email reminder before your appointment. This is especially important as there are Covid-19 questions which allows us to determine any risk and schedule appointments accordingly to reduce the spread of infection.
We will require you to pay for your dental treatment by card over the telephone. You may check if you are entitled to free dental treatment here https://www.nhsbsa.nhs.uk/help-nhs-dental-costs/free-nhs-dental-treatment

Staggering appointments

Whenever possible, the appointments will be staggered and prolonged to allow time for thorough cleaning and facilitate social distancing between cases.

Arrival at the practice and the Check-in Process

Please check in for you appointment online when you arrive by clicking on the link in your reminder email. If you didn't receive a reminder email, please inform the receptionist you have arrived when you enter the practice.
Please wear a facemask and sanitise your hands before entering.
Please enter the practice at the time of your appointment to ensure adequate social distancing.
Leave your coats/ bags in car.
Please use the toilet before leaving home. Please arrive early for your appointment. Patients who arrive late will not be able to be seen due to additional measures in place.
If we have concerns about Covid you may need to attend Liverpool Dental Hospital for your care.
You must attend the practice alone, unless you require a carer
You will be asked to use an alcohol based hand sanitiser upon arrival
Our staff will be wearing personal protective equipment, please don’t be alarmed by this! It is for your safety and ours.

Restricted Practice Entry

Entry to the practice will be restricted to essential staff and patients by appointments only. We would ask you to attend on your own whenever possible.

Preparation for treatment

Please avoid touching your face/ eyes and mouth when in the practice.
The dentist will remove and replace any dentures.
During your treatment we will wear the necessary personal protective equipment.

Upon completion of your treatment

Your dentist will provide any after care advice, this may also be emailed to you if you have had an extraction.
You will be shown where the exit is by a member of staff and asked to sanitise your hands upon departure. We thank you for your understanding and cooperation in these difficult times.

A message from Mrs Keogh to our patients!